Recently, it was revealed on the Internet that a pet store in Chengdu sold a large number of sick cats and dogs. The whistleblower said that the dog he bought became ill within two days. He then went to the store with a certificate from the pet hospital to ask for an explanation. Although the owner agreed to refund the money, he never received the money.

On December 17, a Cover News reporter visited the pet store. In response to online complaints, the owner responded that if there was any problem with the pet, it could be returned or exchanged within 24 hours of purchase.

Online exposure>>

The pet store sold a large number of sick cats and dogs 

More than 30 people gave the store negative reviews

On December 16, it was revealed on the Internet that a pet shop in the North Section of Second Ring Road in Jinniu District, Chengdu sold a large number of sick cats and dogs. The person who broke the news said that the dog he bought at the pet shop became sick within two days. He then went to the pet hospital to get a certificate and went to the boss to ask for an explanation. In the end, the two parties signed an agreement and refunded the money, but the consumer said that two weeks had passed and he still had not received the money.

The reporter found the pet store exposed by the consumer on a certain review software. The average consumption of this store was more than 1,000 yuan, and there were a total of 36 reviews, all of which were negative reviews. Consumer reviews almost always state that after purchasing a cat or dog from this store, they developed symptoms of illness or even died within a few days. The reviews also included a physical examination sheet and photos of the pet's illness.

The reporter also noticed that the pet purchase agreement posted by one of the consumers showed that the live pet must go to a pet hospital for a physical examination within 24 hours after purchase (at your own expense). If your pet has diseases such as dog distemper or cat distemper, it can be replaced within 24 hours.

Visit>>

The boss responded

Sick pets can be returned or exchanged within 24 hours

At 11 a.m. on the 17th, the reporter came to the pet store. The store covers an area of ​​more than 100 square meters, and three staff members are cleaning cages. The dog cages are placed on both sides of the wall, stacked on top of each other, with a total of three floors. The cat cages are placed in a small room separated by a glass door, divided into upper and lower floors. According to the owner, there are about 40 cats and dogs in his store, including British Shorthair, American Shorthair, Golden Retriever, Labrador and other conventional breeds, and the sales price is about 1,000 yuan.

The reporter saw at the scene that some of these cats and dogs were in one cage, and some were in multiple cages. Some of the dogs in the cage had their eyes drooped as if they were not awake, some were curled up, and only a few were more lively and were walking around in the cage.

Why do consumers buy sick cats and dogs in stores? "This is probabilistic. There is no way." The boss said that he made it clear before buying. After consumers buy live pets, they can have them tested within 24 hours. If they are sick, they can be returned or exchanged. Regarding online questions about the sale of sick cats and dogs in the store, "We have quarantine certificates for every batch of cats and dogs that arrive." The boss told reporters while holding a stack of quarantine certificates.

Lawyers suggest>>

How should consumers respond?

You can file a complaint against the merchant with the Market Supervision Administration.

What should consumers do if they encounter this kind of dispute? Liu Yuantao, a lawyer at Beijing Guofeng (Chengdu) Law Firm, said that consumers can call the Market Supervision and Administration Bureau to complain about the behavior of merchants, or file a lawsuit with the people's court with jurisdiction.

Does the seller’s statement have a legal basis? Lawyer Liu said that my country currently does not have separate regulations on the sale and purchase of live pets. Generally, disputes arising from the sale of live pets will be handled according to ordinary sales contract disputes. On the premise that it does not violate mandatory laws and regulations or infringe on the legitimate rights and interests of others, the parties can agree on the content of the sales contract on their own. "As far as this dispute is concerned, pet buyers need to first confirm whether they have signed an agreement with the pet seller when purchasing live pets that includes the return and exchange of after-sales sick kits for live pets. If so, it can be handled according to the content of the agreement; if the content of the agreement does not include an agreement on post-sale pet sickness or if the buyer and seller have not signed an agreement on the sale of pets, the matter should be handled with reference to the provisions of the Civil Code on contracts or the relevant provisions of the Consumer Rights Protection Law."